Refund policy

IYOBOR HAIR BEAUTY INC.

Effective Date: October 12, 2026

Our Commitment to You

At Iyobor Hair Beauty, customer satisfaction is important to us. We want you to feel confident when shopping for our wigs, hair extensions, bundles, closures and frontals.

We understand that purchasing hair is a personal decision, and we encourage customers to carefully review product descriptions, lengths, colours and specifications before placing an order.

If you are not completely satisfied with your purchase, please review our return and refund conditions below.

Return Eligibility

We accept eligible return requests made within 14 calendar days of receiving your order.

To qualify for a return, the product must:

1. Be unused, unworn and uninstalled.
2. Remain unwashed, uncut, uncoloured and unaltered.
3. Have its original tags and packaging intact.
4. Have any applicable hygiene or protective seals intact.
5. Be returned with all original accessories included.

Hair products must remain in a condition suitable for resale.

Returns are subject to inspection and approval. These conditions do not limit your statutory rights concerning defective or incorrectly supplied products.

Products That Cannot Be Returned

For hygiene and product integrity reasons, we generally cannot accept change of mind returns for:

• Hair extensions that have been installed or used.

• Wigs that have been worn, washed, cut or chemically treated.

• Hair products with removed hygiene seals, where a lawful hygiene exception applies.

• Products customized specifically according to a customer’s individual requirements, where applicable law permits an exclusion.

These restrictions do not affect any rights you may have under applicable consumer protection laws.

How to Request a Return

To initiate a return, please contact our customer support team within 14 days of receiving your order.

Include your order number, the product you wish to return and your reason for requesting a return.

Our team will review your request and provide return instructions if your item is eligible.

Please do not send products back without contacting us first.

Approved returns should be sent within 14 days after receiving our return instructions, unless a different timeframe is required by law.

Return Address: [Insert your official Canadian business return address]

Return Shipping Costs

For approved change of mind returns, customers are responsible for return shipping costs unless otherwise required by law.

Original shipping charges are generally nonrefundable for change of mind returns, except where applicable consumer laws require otherwise.

If a return is necessary because of an incorrect, defective or damaged product, we will arrange an appropriate resolution in accordance with applicable consumer rights.

Damaged, Defective or Incorrect Products

We carefully review customer concerns involving damaged or incorrect items.

If you receive a product that appears damaged, defective or different from what you ordered, please contact us as soon as possible.

To help us investigate, provide your order number, a description of the issue and clear photographs or videos where appropriate.

We will review the situation and communicate the next steps.

Depending on the circumstances and applicable law, the resolution may include a replacement, repair, refund or another appropriate remedy.

Exchanges

Exchanges may be available for eligible unused products, depending on stock availability and our return conditions.

If you wish to exchange an item for a different length, texture or colour, please contact us before returning the product.

Price differences and applicable shipping charges may apply.

Refund Processing

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will ordinarily be processed within 10 business days of approval, or sooner where required by law.

Refunds will generally be issued to the original payment method.

Please note that your bank or payment provider may require additional time to reflect the funds in your account.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests will be reviewed based on the order’s processing status.

Orders that have already been dispatched may need to follow our return process.

Customized products and preorders may have additional cancellation conditions disclosed before purchase.

Need Assistance?

For questions about returns, exchanges, damaged products or refunds, please contact:

Iyobor Hair Beauty Inc.

Website: iyoborhairbeautyinc.com

Email: iyoborhairbeautyinc@gmail.com

Location: Caliper lane, Pickering , ON Canada

We appreciate your trust in Iyobor Hair Beauty and remain committed to treating every customer fairly.