Hair Care Guide & FAQs

✦ Hair Care Guide ✦

Beautiful Hair Deserves Beautiful Care

Your wig or hair extensions are an investment in your personal style, and taking proper care of them can help maintain their appearance and manageability. Whether you love sleek straight hair, soft waves or beautifully defined curls, a consistent maintenance routine can make a noticeable difference.

At Iyobor Hair Beauty, we encourage customers to care for their hair according to its texture, construction and specific product instructions. Here are some helpful tips to guide you.

Our Care Tips

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1. Wash Your Hair Gently

Use a gentle shampoo suitable for your hair type
Wash with lukewarm water
Avoid vigorously rubbing or twisting
Apply conditioner to lengths and ends
Rinse thoroughly, remove excess water gently

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2. Detangle With Care

Begin detangling from ends upward toward roots
Use a wide tooth comb for straight & wavy hair
Finger detangle curly hair when damp & conditioned
Avoid pulling aggressively near lace areas

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3. Keep Your Hair Conditioned

Choose products appropriate for your hair's texture
Use lightweight leave-in conditioner for curly hair
Avoid excessive oils or heavy products
Buildup can weigh down the hair over time

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4. Be Mindful of Heat Styling

Only style with heat if confirmed heat-safe
Always use a heat protectant first
Avoid unnecessarily high temperatures
Excessive heat affects coloured or processed hair
Follow the care instructions for your product

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5. Maintain Your Curls & Waves

Avoid excessive brushing when hair is dry
Gently separate curls with your fingers
Apply suitable moisturising products as needed
Air drying helps preserve curl appearance

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6. Store Your Wig Properly

Store in a clean, dry place when not in use
Use a wig stand to preserve shape
Protective bag reduces dust & friction
Avoid compressing or folding the hair

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7. Handle Lace Carefully

Avoid pulling or scratching near the lace
Follow manufacturer's adhesive instructions
Handle gently during installation and cleaning
Take extra care to preserve the construction

✦ Frequently Asked Questions ✦

We're Here to Make Shopping Easier

🏷️ About Our Brand

1. When was Iyobor Hair Beauty established?

Our journey in the hair industry began in 2016. Since then, we've continued developing our experience, exploring different hair products and building a brand inspired by beauty, confidence and individuality.

2. Where is Iyobor Hair Beauty located?

Iyobor Hair Beauty is based in Canada. Our online store allows customers to browse our collections and place orders from supported destinations.

3. What types of hair products do you offer?

Our collections include human hair wigs, bundles, closures, frontals and hair extensions. We offer different textures, lengths, colours and styles, depending on product availability.

💇 Products & Customization

4. Are your wigs made from human hair?

We offer human hair wigs in different styles and textures. Please check the individual product description for the specific hair material and product details.

5. Can I choose my preferred hair length and colour?

Yes. Many of our products have different length and colour options. Available variations are displayed on each product page, along with their corresponding prices.

6. How do I choose the right wig?

We recommend considering your preferred hairstyle, hair texture, length, colour and everyday styling needs. If you're unsure which wig to choose, contact our team for assistance with the available options.

7. Can I straighten, curl or colour my wig?

This depends on the hair material, processing and construction. Some human hair products can be heat styled or professionally coloured, but suitability varies. We recommend checking the product specifications and seeking professional advice before using heat or chemical treatments.

🛒 Orders & Payment

8. How do I place an order?

Simply browse our collections, select your preferred product, choose the available length and colour, and add the item to your cart. Proceed to checkout, enter your delivery details and complete payment using one of the available payment methods.

9. What payment methods do you accept?

Accepted payment methods are displayed during checkout. Available options may vary depending on your location and the payment services supported by our website.

10. Can I make changes to my order after placing it?

If you need to update your order, please contact us as soon as possible. We'll review your request and confirm whether changes can be made before your order is processed or dispatched.

🚚 Shipping & Delivery

11. Do you ship internationally?

Iyobor Hair Beauty is based in Canada and aims to serve customers internationally. Shipping availability depends on your destination and the delivery services available. You can check supported destinations during checkout.

12. How much does shipping cost?

Shipping costs depend on your destination and the delivery options available for your order. The applicable shipping fee will be displayed during checkout before you complete your purchase.

13. How long does delivery take?

Delivery times vary depending on product availability, order processing, your destination and the selected shipping service. Please review our Shipping Policy for the applicable information.

14. Can I track my order?

Where tracking is provided by the carrier, tracking information will be shared once your order has been dispatched.

🔄 Returns & Customer Support

15. Can I return or exchange my order?

Returns and exchanges are subject to our published Refund and Return Policy and applicable consumer protection laws. We recommend reviewing the policy before placing your order.

16. What if I receive a damaged or incorrect item?

Please contact our team promptly with your order number, a description of the issue and clear photographs where relevant. We'll review the situation and assist you according to our policies and applicable consumer rights.

17. How can I contact your customer support team?

You can contact us through the Contact Us page on our website or through our official business contact channels. Our team is happy to assist with product enquiries and order-related questions.